From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
AI is driving change across industries, even in places you might not expect. This customer story shows how ECE Group, a leader in real estate and retail, adopted Microsoft 365 Copilot to streamline workflows, enhance content creation, and empower teams across its organization. Read the story to learn how AI is transforming business operations, then contact Jonathan's Technology Solutions to discuss what Copilot can do for you.
What challenges did ECE face before implementing Microsoft 365 Copilot?
ECE faced challenges with manual information searches, repetitive tasks, and time-consuming workflows. Employees spent significant time sourcing and compiling data from various sources, which was prone to errors and took away from their capacity to focus on more valuable tasks.
How has Microsoft 365 Copilot improved efficiency at ECE?
Microsoft 365 Copilot has allowed employees to quickly search the company's knowledge base and automate repetitive tasks. As a result, 70% of pilot participants reported that Copilot helped them complete their tasks more efficiently, freeing up time for learning, quality control, and customer relations.
What steps did ECE take to ensure the successful rollout of Copilot?
ECE conducted a pilot phase where employees selected participants to ensure a diverse representation of roles and activities. The compliance department was involved from the start to address data protection requirements, and training sessions were organized to support users. This holistic approach aimed to integrate feedback and foster interdisciplinary collaboration for long-term success.
From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
published by Jonathan's Technology Solutions
Since 1980, Jonathan's has been helping businesses in the Tri-State area save money and build long-term operational IT efficiency.
We deliver customized, multi-branded business technology solutions with best-in-class business-grade equipment and personalized care. Nationally, we were among the first dozen Apple authorized dealers, which shows our age and adaptability. We now have contracts with all leading distributors to ensure our clients have the best. We have always been and will always be agile, ethical, and responsive to our clients' ever-changing needs.
The white-glove service we deliver primarily in hospital and healthcare settings alike, the most stringent environments, is the standard care we offer to all clients across different industries.
If you are curious about the value and ROI we promise or would like a free consultation to discuss any potential IT concerns, please visit us at jonathans.com, where you may utilize our chatbot to speak with our team, leave a form, or call in. We look forward to hearing from you!
Sign in with LinkedIn